Our Commitments to Our Customers
- We will deliver innovative, value added solutions and provide rapid knowledge transfer methods of delivery
- We will only promise what we can do and we will do what we promise
- We will always strive to act in the best interests of our customers and deliver best possible value for money
- If what our customer wants is outside of our area of expertise we will always tell them and if we can help them find the right provider
- If our customer is genuinely dissatisfied with our service and we are unable to put things right we will not charge them
- We will strive to continually improve our capability and performance
Roger Middlebrook – Career History
Spent 28 years working for General Motors in the UK
Major Achievements
Quality Manager – AC Spark Plug
Re-organised quality function and established company-wide participation in quality assurance.
Won Quality Awards from Opel, Ford, Perkins and Jaguar
Product Engineering Manager – AC Spark Plug
Developed and introduced improved structures and procedures for development and introduction of new products, bringing programmes back on track, meeting timings and reducing project overruns
Purchasing Manager – Delco Electronics
Set up and managed first plant based purchasing department, previously operated remote from plant.
Developed and implemented purchasing strategy based on preferred suppliers.
Achieved budgeted material cost reductions of 6% on £50 million pound spend
Manufacturing Manager – Delco Electronics
Developed and implemented manufacturing strategy based upon product cell concept winning support of employees and trade unions to major changes in working practices
Career History
Spent 15 years working as a management consultant
Establish own consultancy company to assist organisations with the development and implementation of their business improvement strategies
Provided business support services for companies in manufacturing and construction industries, local authorities and universities
Major clients included:
- University of Salford – 4 year period
- EEF North West – 2 year period
- Oldham Metropolitan Borough Council – 4 year period
- Tameside Metropolitan Borough Council – 3 year period
- Allenbuild North West – 10 year period
- VDO Instruments – 6 year period
- Siemans Automotive – 6 year period
- M & I Materials – 2 year period
- Trafford Rubber – 3 year period
- Granada Material Handling – 3 year period
- G I Hadfield & Sons – 4 year period
- Steve Soult Limited – 2 year period
Currently working for the Business Growth Service as a Business Advisor on the ERDF Business Support Program helping companies develop their plans for growth and improve business capability and performance (See testimonials)
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